Clinic Assistant--Waco, TX
Location: Waco Texas
Description: Planned Parenthood is employing Clinic Assistant--Waco, TX right now, this occupation will be placed in Texas. More details about this occupation opportunity please give attention to these descriptions. Summary
The Clinical Assistant is an essential part of our health care team providing comprehensive health education and direct patient care, demonstrating a positive, cooperative manner, a! nd a willingness to assist team members when needed. Understands and complies with organization and health center protocols, policies and procedures. In addition, follows organization risk management and safety procedures. Ensures delivery of high-quality reproductive health care and family planning services for women and men. Ensures productivity expectations, customer service and compliance standards are maintained. Views services through the client’s eyes and serve clients promptly, completely and in a friendly manner. Abides by the organization’s mission in performing job duties. Demonstrates an understanding of and commitment to quality healthcare and excellent customer service.
Essential Job Functions & Expectations
- Performs a variety of responsibilities in direct patient care including but not limited to: greeting clients promptly and in a welcoming manner, providing high quality care, interviews clients and obtain medical history infor! mation, provides education to clients regarding the purpose of! their visit, performs client check-in and check-out, pulls and files client charts or electronic records, accurately updates client charts and records, confirms that all medication, equipment and supplies are stocked in health center including sterile instruments, assists with client discharge instructions, etc.
- Adheres to the medical standards and guidelines as applicable to the Clinical Assistant role in the health center.
- Practices a customer-oriented approach to health care delivery as demonstrated by interactions showing respect, knowledge, responsibility, compassion and access to care.
- Provides information about medical services and referrals, answers questions about birth control, health and pregnancy in a non-biased, non-judgmental and non-directive manner
- Provides comprehensive education, options counseling and support in a caring, non-judgmental, factual manner, allowing client to make informed decisions regarding birth control! , health and pregnancy; provides accurate information regarding methods of contraception, sexually transmitted infections, urinary tract infections, breast lumps, methods of birth control, teen sexuality and general health care.
- Ensures that a client having a pregnancy test is aware of all alternatives and receives accurate information and referrals; Provides pregnancy-options counseling in a comprehensive, non-directive and non-coercive manner.
- Provides and explains appropriate forms to clients to ensure accurate completion and understanding of all forms, ensuring that clients with limited English proficiency receive information in the language which they best understand.
- Participates in clinic’s productivity and revenue goals, as demonstrated by actions taken to ensure that walk-ins are seen and that clients requesting additional services are scheduled to have their needs met during their current visit whenever possible; efficiently stocks exa! m and education rooms, prepares clients by asking them reason for their! visit and performs preliminary functions to facilitate clients’ visit, and provides appropriate education.
- Maintains patient confidentiality at all times, using appropriate guidelines on release of information.
- Completes daily health center closing procedures such as preparing deposits and balances cash drawer. Strictly adheres to money handling policies.
- Charges clients appropriately for services and/or pharmaceuticals received. Assists with funding options as appropriate.
- Understands and complies with regulations from all governing entities and health center protocols including but not limited to Patient Rights, Child Abuse identification and reporting, infection control, laboratory protocols, emergency evacuation, risk management, and OSHA safety standards.
- Efficiently and professionally performs front desk duties.
- Demonstrates a capacity to implement an assigned role in emergency evacuation procedures.
- Ac! tively participates in organization and health center training. • Effectively monitors and reports bottlenecks in patient flow to management.
- Reports customer feedback (positive and negative comments) to management to continuously improve the customer experience.
- Ensures accurate documentation of daily controls and/or chart audits.
- Functions as patient advocate by providing assistance to patients in order to ensure patient satisfaction.
- Accepts individual and joint responsibility for, and participate in health center efforts to achieve health center goals.
- Exemplifies customer services standards.
- Completes employee training for handling of situations involving conduct that endangers the welfare of minors, including mandatory reporting requirements.
- If position supports a health center providing abortion services, will perform the following additional duties:
o Provides client accurate inf! ormation and answer questions regarding the abortion procedure, possible complications, follow-up exams, and birth control options. o Provides patients seeking information about abortion with information about abortion providers; describes the difference between medication and surgical abortion.
o Reviews consent form with patient and obtains informed consent for procedure.
o Notifies physician of any medical problem or other special concerns of client, which may relate to the abortion or choice of birth control method.
o Ensures that any client who requests an abortion is aware that she may change her decision at any time and will be provided with alternatives and will receive accurate information and referral.
o Assists in the physician and/or the client during the abortion procedure, including monitoring vital signs and in the recovery room as needed.
o Performs macroscopic exams of tissue post-surgery/accounts for products of! conception. o Complies with state laws governing abortion services.
o Audits charts.
- May perform the following additional duties:
o Answers phones in a professional and courteous manner; provides directions to health center, hours of operation, types of services offered, takes messages, and makes appointments as appropriate.
o Places reminder phone calls for scheduled appointments.
o Visually inspects visitors/clients and packages entering and leaving the health center.
o Controls any of the following access to building: front door, reception, back entrances, delivery doors, etc.
o Observes security cameras and grounds, secures building at end of shift.
o Screens patients for appointments and conducts initial check-in.
o Assembles client charts with appropriate forms.
- Maintains appropriate document! ation in laboratory and examination areas including maintain specimen c! ollection log and lab request sheets accompany specimens.
- Handles lab specimens per organization protocols and performs laboratory testing as required by CLIA when ordered by the clinician.
- Interviews patients according to health center protocols including:
- Reviews and updates demographic information
- Reviews and updates medical history
- Reviews method of payment and obtains insurance information as applicable.
- Notify clinician of special concerns pertinent to client’s visit
- Accurately performs and documents all vital signs, draw blood, and IM injections.
- Educates adolescents so that they can make decisions regarding their sexuality, including positive family involvement.
- Reviews test results with patients and when appropriate, educates patients with abnormal results regarding the nature of the problem, method and treatments prescribed, and instructions and information about proper follow-up, i! ncluding referral to appropriate medical, financial, and social service resources when necessary.
- Evaluates patients’ ability to comprehend teaching materials and adjusts education as necessary; evaluates patient comprehension.
- Provides HIV education, risk assessments, and risk reduction information.
- Provides contraceptive supplies, prescribed medications, and intramuscular injections as ordered by the clinician as per health center protocols. Provides specific instructions on each patient’s selected birth control method.
- Files charts and forwards incoming medical records to nurse; verifies and completes requests for medical records transfers.
- Sets-up and cleans laboratory area and exam rooms including maintaining a clean, neat arrangement; collecting and washing instruments; properly disposing of all trash; maintaining medical supplies and equipment in examination and laboratory areas.
- Obtains and maintains certific! ation for Basic Life Support when required.
- Attends and partic! ipates in health center staff meetings.
- Accepts individual and joint responsibility for, and the efforts to achieve health center annual goals regarding number of patients served, patient waiting time, appointment show rate, accuracy in the execution and recording of patient payments, customer satisfaction etc.
- Ensures achievement of agency goals, vision and mission.
- Celebrates and exemplifies the core values of our organization: Respect; Honesty, Integrity & Straightforwardness; Advocacy for the Poor; Quality Service; and Creativity within the context of Best Practices.
- Other related duties as assigned.
- Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
H/S Diploma or equivalent.
Positions in Health Centers performing abortion services must meet at least one of the following addi! tional qualifications:
has one year experience in a health care facility
has a baccalaureate degree; or
is a licensed professional mental health practitioner who provides therapeutic intervention
1 year administrative support experience (or equivalent education or certification) in a health care or social services environment.
Customer Service experience is required.
Phlebotomy experience preferred.
Electronic Practice Management system or Electronic Health Records system experience preferred (EPM/EHR).
Medical Assistant Certification or Phlebotomist training preferred.
Must be able to obtain and maintain CPR certification.
Must have excellent computer skills with knowledge of Microsoft Office applications and the Internet.
Must have the willingness and ability to adapt to change including advances or new technology.
Must have excellent customer service skills and be ! committed to providing the highest level of customer satisfaction.
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Must meet all PPGT Health Services skills criteria for position.
Must be able to work other shifts including evenings and weekends.
Must be able to travel within and outside organization region as job dictates.
Fluency in Spanish/English desired.
Strong organizational skills and ability to multi-task.
Ability to adapt to diverse operation hours, needs and clientele of all affiliate health centers.
Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.
Excellent oral and written communication skills with patients and staff in all areas, including administrative, clinical, and non-clinical center staff.
Must be pleasant, courteous and helpful.
Requires an understanding of and commitment to quality healthcare and excellent customer service.Ability to work effectively as a team member.
Demonstrates cultural and linguistic compete! nce.
Ability to manage intense stress with multiple competing priorities while maintaining a positive attitude and affect.
Ability to find humor in day-to-day challenges while being focused on solutions.
Ability to manage details, handle a variety of tasks simultaneously and work under pressure.
Ability to respond with flexibility to shifting priorities and changing work situations; recover quickly from problems and setbacks; work effectively in ambiguous situations; develop new skills to remain competitive. Adapt easily to change, see the merits of differing positions, and adapt own positions and strategies in response to new information or changes to a situation.
Ability to effectively use organization’s computer systems.
Be discrete and safe guard confidential information.
Possess integrity and compliance â€" can be relied upon to act ethically.Advocacy: Supports others and actively contributes to Planned P! arenthood’s success; celebrates others’ successes; collaborates acr! oss functions and departments to meet internal and external client needs.
Affiliate Knowledge: Understands the mission and structure of the affiliate and exhibits agency’s core values.
Organizational Commitment: Demonstrates an ability and willingness to align one’s own behavior with the needs, priorities and goals of the agency.
Straightforwardness: Communicates with those who have a need to know information rather than speaking behind someone’s back. Expresses ideas and opinions which take into account the best interest of them, others and the affiliate. Resolves disagreements and conflict by truthfully and respectfully expressing impact of others’ actions or words upon them. Actively listens to the ideas and opinions of others.
Initiative: Evaluates, selects, and acts on various methods and strategies for solving problems and meeting objectives before being asked or required to do so; self-starting r! ather than passively complying with instructions or work orders.
Achievement Orientation: Demonstrates desire to set and meet challenging objectives, to find a better or more efficient way to do things, and to compete against a self-defined standard of excellence.
Attention to Detail: Demonstrates thoroughness in accomplishing a task through concern for all the areas involved, no matter how small.
Recovery Skills: Responds effectively and acknowledges responsibilities when clients (internal or external) experience problems or mistakes; rectifies the situation to restore client satisfaction; seeks information and collaborates with others to take action to implement permanent fixes. Maintains stable performance and emotions when faced with opposition, pressure, and or stressful conditions.
Customer Service Orientation: Demonstrates concern for meeting internal and external client needs in a manner that exceeds cl! ients’ expectations. Identifies additional needs of the client beyond! their current need. Understands and finds solutions within the parameters of what is available. Gains trust and support of peers.
Building Relationships: Shows genuine interest in others’ needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments.
Teamwork: Able to develop cooperation and work collaboratively toward solutions which generally benefit all involved parties.
Process Improvement: Understands core work processes; identifies process opportunities and issues; seeks information to understand the gap between current and desired performance; works effectively with others to identify and implement improvements; continuously works to improve returns for the client and the organization.
Procedural Competence: Applies, maintains & improves extensive specialized knowledge or skills to accomplish a result.
Adaptability or Flexibility: Responds with flexibility to shifting priorities and changing work situations; recovers quickly from problems and setbacks; develops new skills to remain competitive. Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes to a situation.
Integrity: Builds trust and matches actions and words.
Coping with Demands of the Position: Uses effective problem solving while working under stress, high volume of work demands and/or time demands; regularly meets deadlines.
Celebrates and exemplifies the core values of our organization: Respect; Honesty, Integrity & Straightforwardness; Advocacy for the Poor; Quality Service; and Creativity within the context of Best Practices.
PPGT is an equal opportunity employer which makes reasonable accommodations to those disabled under the Americans with Disabilities! act and who are willing and able to perform the essential duties of th! e position, with or without an accommodation. We maintain a drug-free workplace. Should be pleasant, neat, and well-groomed in representing the agency to the general public.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Planned Parenthood.
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This occupation starts available on: Mon, 06 May 2013 00:31:43 GMT