Patient Services Specialist I - Cardiac Catheterization Lab (PBL Work up to 19hrs per week)
Location: Galveston, Texas
Description: The University of Texas Medical Branch is currently interviewing Patient Services Specialist I - Cardiac Catheterization Lab (PBL Work up to 19hrs per week) right now, this vacancy will be designated in Texas. For complete informations about this vacancy opportunity kindly see the descriptions. Min Qualifications
Bachelor's Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience. Job Description: The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.
Salary Range **
The salary range for this position is from $15.38 to $19.23 hourly, commensurate with experience.
This is a pay Band Code CS13.
Specific Job Related Duties **
CUSTOMER SERVICE:
Provides high level customer service in all interactions with internal and external customers.
Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
Answers calls accurately and with exceptional customer service at all times.
Ensures callerâ €™s needs are met and accurate information is obtained.
Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.
Acts as patient advocate and liaisons with various departments to meet mutual goals.
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail
SCHEDULING
Applies the policies of the clinical entity to schedule appointments.
Coordinates financial counseling for day surgery
Completes reminder calls to patients for scheduled appointments
Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
Provides out-of pocket cost estimates to patients
Counsels patients about unpaid bills.
Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.
ARRIVAL:
Arrives patients and prepares paperwork/chart for visit.
Appropriately receipts all monies collected, tokens distributed, and deferments authorized.
Work Schedule **
Work up to 19 hours per week.
Preferred Skill/Competency **
EPIC is a plus
Closing Statement **
#admin #csrv
Equal Employment Opportunity **
UTMB Health strives to provide equal opportunity employment without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or veteran status. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
Full/Part Time: Casual (
Job Type: Regular
Job Title: Pa tient Services Specialist I - Cardiac Catheterization Lab (PBL Work up to 19hrs per week)
Job ID: 60331
Location: Galveston
Business Unit: HOSPT
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If you were eligible to this vacancy, please deliver us your resume, with salary requirements and a resume to The University of Texas Medical Branch.
Download service officer sample resume sample here.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be started on: Tue, 15 May 2018 12:55:15 GMT