Senior Patient Services Coordinator
Location: Austin Texas
Description: Austin Regional Clinic is at the momment seeking for Senior Patient Services Coordinator right now, this career will be placed in Texas. More details about this career opportunity kindly see the descriptions. PURPOSE: Performs advanced Business Office functions and serves as a resource for other Business Office staff. May train entry level Business Office staff. Carries out all du! ties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
ESSENTIAL FUNCTIONS:
Performs all of the tasks of the Patient Service Coordinator as needed or assigned.
Assists other Business Office staff with front desk duties, which include but are not limited to answering phones, booking appointments, greeting patients, check-in/check-out, end of day processing & documentation, including deposit, etc.
Performs patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
Researches and resolves problems with patient accounts in work queues.
Processes claim denial adjustments to patient accounts.
Using reports, audits tickets in work queue for missed charges, completeness, accurate coding, etc.
Performs charge entry functions.
Communicates w! ith providers regarding coding issues.
Serves as a re! source for other Business Office staff.
Assists with training of entry level Business Office staff.
80% of work must be comprised of one or more of the following duties:
CBO Site Requests:
Researches and resolves problems with patient accounts from site requests.
Works with the providers to communicate coding issues and submit adjustment journals as needed.
CRWQ :
When working in the charge review work queue, responsible for following workflows consistent with the policies of the Compliance Plan.
Surgery Scheduling:
Schedules surgeries for physicians at local surgery centers and hospitals.
Creates and maintains surgery schedules for physicians and notifies them of their schedules.
Updates EPIC with physician schedules and opens up office time slots when applicable.
Confirms all surgeries with patients and facilities.
Works closely with physicians to hel! p keep schedule flowing smoothly throughout the day.
Obtains authorization with the insurance companies and verifies benefits for in office procedures.
Performs patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
Referrals :
Maintains current knowledge of insurance authorization and/or referral requirements
Obtains authorizations from insurance carriers in a timely manner.
Acts as a resource for patients and staff with authorization and/or referral related questions/problems requiring resolution.
Communicates authorization and/or referral information to patients and specialist offices in a timely manner.
Serves as a liaison between Primary Care and Specialty offices.
Responsible for coordinating medical record information for transmission to specialist’s office.
Responsible! for maintaining access to online resources.
Ensures authoriza! tion and/or referral information is properly documented in Epic.
If aware, informs physician of patient compliance with referral plan.
Maintains authorizations and/or referrals to ensure that specialty visits are covered (Specialty Offices).
Coordinates with Primary Care Offices as needed (Specialty Offices).
Informs physicians and management of any issues causing a delay in authorization process.
OTHER DUTIES AND RESPONSIBILITIES:
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
Education: High school diploma or equivalent.
Experience: At least 6 months of experience working in the office of a healthcare related facility. Experience using a PC in a Windows environment. Experience working with ICD-9 and CPT coding preferred. Must be proficient in at least one of the following areas: CBO Site Requests, CRWQ, Surgery Scheduling, Hospital Tickets or Referrals.
! Knowledge, Skills, and Abilities:
Knowledge of medical insurance, collections, and appointments.
Knowledge of ICD and CPT coding methodology.
Excellent computer and keyboarding skills, including familiarity with Windows.
Knowledge of medical terminology.
Familiarity with procedural and diagnostic coding.
Excellent customer service skills.
Excellent verbal and written communication skills.
Excellent interpersonal & problem solving skills.
Ability to work in a team environment.
Ability to handle competing priorities.
Certificate/License: If work in the charge review work queue, then must attend and complete all work queue training and successfully pass all tests based on the guidelines listed in the Compliance Plan.
Work Schedule: Monday through Friday from 8am to 5pm.
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If you were eligible to this career, please email us your resume, wit! h salary requirements and a resume to Austin Regional Clinic.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Fri, 19 Jul 2013 07:31:42 GMT